2500 Privacy Policy – User Data Protection
This Privacy Policy explains how 2500 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy in every interaction you have with our platform.
What information do we collect from you?
When you register and use the 2500 platform, we collect several categories of information to ensure our services run smoothly, securely, and remain relevant to users in Malaysia. The following types of information may be collected:
Account Information: Your full name, email address, mobile number, date of birth and Malaysian identity card number (MyKad) are required during registration and the identity verification (KYC) process. This information is used to verify your identity and confirm your eligibility to use the platform.
Payment Information: Financial transaction details including deposit and withdrawal amounts in MYR, bank name, and the Malaysian bank account number used for withdrawals. We do not store full credit or debit card numbers — payment processing is handled by approved third-party payment providers.
Device & Browser Information: Your IP address, device type (Android/iOS/desktop), operating system, web browser type, screen resolution and other technical data are automatically collected when you access the platform. This information is used to optimise platform performance across different devices.
Usage Data: Records of in-platform activity, including games played, bets placed, login and logout times, and transaction history. This data is required for accountability, security and service improvement purposes.
Cookies & Tracking Technologies: We use cookies to maintain your login session, save your language preferences and analyse platform usage patterns on an aggregate basis. Further details on cookies are outlined in the sections below.
How is your information used?
All information collected by 2500 is used solely for legitimate purposes directly related to the operation of our services. The primary purposes are as follows:
- Account Management: Creating and maintaining user accounts, verifying identity, processing MYR deposits and withdrawals, and keeping accurate transaction records.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and any activity that violates our Terms & Conditions platform.
- Service Improvement: Aggregated usage patterns are analysed to improve interface design, platform performance, and the overall user experience.
- Service Communications: Sending important account notifications, security updates, transaction confirmations and customer support responses.
- Legal Compliance: Meeting Malaysian legal requirements, including the Personal Data Protection Act 2010 (PDPA) and relevant financial regulations.
2500 will not use your information for third-party marketing purposes without your consent, and will not sell users' personal data to any external party.
How is your data stored and protected?
The security of user data is a top priority for 2500. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
The security measures we have in place include:
- SSL/TLS encryption for all data transmitted between your device and the platform's servers.
- Passwords are stored using secure hashing methods — we do not store passwords in plain text.
- Strict access controls ensure that only authorised personnel can access user data.
- Continuous monitoring for suspicious activity and intrusion detection systems.
Your personal data is retained for as long as your account remains active and for any period required by Malaysian law. Once an account is closed, data will be kept for the minimum retention period stipulated by legislation before being securely deleted.
Sharing information with third parties
2500 does not sell or rent users' personal information to any third party for marketing purposes. However, we may share data in the following limited circumstances:
- Payment Providers: Transaction information is shared with approved Malaysian payment service providers (such as FPX providers) solely for the purpose of processing MYR deposits and withdrawals.
- Supervisory Authority: We will disclose required information to Malaysian authorities where mandated by law, court order, or official investigations into illegal activity.
- Technical Service Providers: Technical infrastructure providers that assist in operating the platform may process data in a limited data processor capacity, subject to strict data protection agreements.
Your rights as a user under this policy
As a 2500 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
- Right of Access: You have the right to request a copy of the personal information we hold about you. Submit your request via our support email.
- Right to Rectification: If you find that your personal information is inaccurate or out of date, you can update it through your account settings or by contacting the 2500 support team.
- Right to Erasure: Under certain circumstances and subject to our legal obligations, you may request the deletion of your personal data once your account has been closed.
- Right to Withdraw Consent: You may withdraw your consent for certain uses of your data at any time, although this may affect our ability to continue providing our services.
- Right to Complain: If you believe your privacy rights have been violated, you may file a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of these rights, please contact the 2500 support team at: [email protected]. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.
Policy updates and how to contact us
2500 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform enhancements. Any changes will be published on this page with an updated effective date.
Users are encouraged to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated policy. For significant changes, we will endeavour to notify users via email or in-platform notifications.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 2500 support team at: [email protected]. You may also refer to our FAQ section us for answers to common questions.